Customer Project Lead
We usually respond within a week
Role: Customer IT Project Lead
Package: up to £90,000 depending on experience
Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.
We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.
CUBE are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.
RegPlatform is an Enterprise grade technology platform that streamlines regulatory change management. It provides firms with a one-stop, continuously maintained inventory of global regulations, with effortless horizon scanning, integration capabilities and workflow management. RegPlatform combines industry leading AI technology with expert validated insights to simplify the complexities of multi-jurisdictional regulatory content.
RegAssure caters for nimble, lean financial organizations that want assured, seamless compliance without the burden of set-up costs and implementation processes. RegAssure provides fast, automated regulatory intelligence that intuitively knows your business needs and can grow with you.
- Leadership and ownership of CUBE’s end-to-end implementation projects from initial customer engagement, statements of work, project tracking and exceptional delivery
- Ensure unrivalled customer service and retention, by exceeding expectation and proactively managing any issues arising during the relationship
- Once customers are in BAU, drive service utilization ratio through continuous improvement
- Work closely with internal functions to ensure legal, financial and technical requirements are fully satisfied and approved for each customer engagement
- Maintain existing and develop new relationships with partners and subcontractors as necessary to ensure customers receive a high quality, aligned service proposition
What we’re looking for:
- Project management and delivery of change and technology transformation within the financial sector; in particular, regulatory-driven initiatives
- Strong understanding of large-scale programme delivery (Agile, DevOps, waterfall) – SCRUM qualifications would be beneficial
- Experience of using agile delivery tools such as JIRA, etc
- Understanding of digital transformation and capable of conveying key concepts and principles to your team and clients at multiple levels of seniority
- Ability to facilitate workshops and eliciting business requirements with minimal supervision
- Understanding of how to operationalise new operating models, technology and processes for the financial services sector
- Prior experience working in consulting firms and /or technology vendors within financial services would be a distinct advantage
- Understanding of financial services regulations (e.g. MIFID II and FRTB. SFTR, EMIR, Dodd Frank, CSDR, etc) would be desirable
- Organised and passionate about building and delivering customer-centric propositions
- Ability to manage multiple stakeholder communities with varying levels of experience
- Ability to lead teams and take full accountability for delivery
- Ability to demonstrate strong collaboration across a wide spectrum of colleagues, including internationally. A proven track record of working with offshore teams would be a major benefit.
- High level of drive, commitment to achieving solutions and ability to work under pressure
- Intellectual strength / flexibility to rapidly understand complex problems, apply critical thinking, and rationalise these into workable solutions which can then be delivered
- A demonstrable commitment to diversity and inclusiveness
🌍 Globally, we are one of a kind!
CUBE is a well-established player in Regtech (we were around before Regtech was even a thing!), and our category-defining product is used by leading financial institutions around the world (including Revolut, Citi, and HSBC). We cover over 5,000 issuing bodies in 712 jurisdictions across 180 countries. Substantially more than our closest competitors.
🗽 Freedom, flexibility & progression.
We are the market leader within Regtech, and yet we are constantly evolving and you will have a significant influence over how we develop moving forwards. We will help you realise your full potential and grow into leadership positions across CUBE.
🗣️Internationally collaborative culture
CUBE has more than 300 CUBERs across 11 locations in Europe, the Americas and APAC and we are united by our strong team-oriented culture. You will have the opportunity to work with likeminded colleagues from all over the world, gaining exposure to different cultures and business practices.
🌱 Innovative & meaningful work
We are always exploring new technologies and innovations that can help clients solve complex problems. If you’re someone seeking the opportunity to work with cutting edge technology and work on challenging projects that have a real impact then we want to hear from you!
💻 Work life balance
CUBE are a remote first business, you'll be able to design your home office and choose your own work equipment. Unable to work from home one week, or desperate for in-person interaction with colleagues? No problem—book a room in a coworking space or join one of our department monthly team meets (they’re happening all the time!).
- Client Services
- Remote status
- Hybrid Remote
About CUBE Global
Transforming regulatory data into regulatory intelligence.
Customer Project Lead
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