Role: Product Experience Lead 

Location: London, UK (One day per week in the London office required)

Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. 

We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients. 

At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.

Role mission: 

A strategic role responsible for elevating and standardising the product experience across the regulatory information platform portfolio. This position serves as the central authority on product experience, working collaboratively with product teams to establish, maintain, and evolve design standards while ensuring consistency and quality across all products.

Responsibilities:  

Product Experience and Strategy

• Develop and maintain a comprehensive product experience strategy that aligns with business objectives and user needs across the regulatory information platform portfolio.
• Define and document design principles, patterns, and standards that ensure consistency and quality across all products and future acquisitions.
• Identify opportunities for experience improvements through user research, analytics, and stakeholder feedback.

Design Leadership

• Provide strategic direction and guidance to UX and UI designers across product teams while respecting team autonomy.
• Lead the development and maintenance of a design system that promotes consistency and efficiency across products.
• Facilitate design reviews and provide constructive feedback to ensure adherence to established standards.
• Drive innovation in product experience while maintaining compliance with regulatory requirements.

Cross-functional Collaboration

• Partner with Product Managers to ensure product experience priorities align with business strategy and roadmap delivery.
• Work closely with the Product Experience Researcher to:
  • Define research priorities that inform experience improvement
  • Translate research insights into actionable design standards and patterns
  • Validate design decisions through structured research methods
  • Identify emerging user needs and behavioral patterns that should influence design direction
  • Collaborate on measuring the impact of experience improvements
• Work closely with Content and UX teams to design and build optimised onboarding journeys.
• Collaborate with Engineering teams to ensure technical feasibility of experience improvements and development of a component library.
• Engage with Customer Success and Support teams to understand user pain points and opportunities.

Quality Assurance and Optimisation

• Establish metrics and KPIs to measure product experience quality and effectiveness.
• Regular audit of products to ensure adherence to design standards and identify areas for improvement.
• Lead initiatives to optimise user journeys and reduce friction points across products.
• Monitor industry trends and best practices to ensure our product experience remains competitive.

Knowledge Management and Communication

• Create and maintain documentation for design standards, guidelines, and best practices.
• Develop and deliver training materials to help teams understand and implement design standards.
• Regular reporting on product experience initiatives, progress, and impact to stakeholders.
• Foster a culture of design excellence and user-centered thinking across the organization.

What we’re looking for: 

• 8+ years of experience in product design, user experience, or related field
• Proven track record of leading product experience initiatives across multiple products
• Strong understanding of design systems and experience in their implementation
• Excellent communication and stakeholder management skills
• Deep understanding of user-centered design principles and methodologies
• Experience working with regulatory or compliance-focused products
• Strong analytical skills and data-driven decision-making ability
• Ability to influence without direct authority
• Strategic thinking and problem-solving skills
• Strong facilitation and consensus-building abilities
• Excellent project management and organizational skills
• Ability to navigate complex organizational structures
• Vision-setting and ability to drive organisational change

Leadership Competencies:

• Ability to influence without direct authority
• Strategic thinking and problem-solving skills
• Strong facilitation and consensus-building abilities
• Excellent project management and organizational skills
• Ability to navigate complex organizational structures
• Vision-setting and ability to drive organisational change

Our Products:

RegPlatform is a technology platform that streamlines regulatory change management. It provides firms with a one-stop, continuously maintained inventory of global regulations, with effortless horizon scanning, integration capabilities and workflow management. RegPlatform combines industry leading AI technology with expert validated insights to simplify the complexities of multi-jurisdictional regulatory content.

RegBrain allows customers to apply CUBE's AI models directly to their own content, enabling faster release and feedback cycles. Our flagship AI services will be included, spanning structural detection, classification, entity extraction, summarisation, and recommendations. Available to customers and partners as APIs and via a UI.

Why Us?   

🌍 Globally, we are one of a kind! 

CUBE are a well-established market leader within Regtech (we were around before Regtech was even a thing!), and our category-defining product is used by leading financial institutions around the world (including Revolut, Citi, and HSBC).

🌱Growth & progression

Last year we grew by more than 50% and our growth journey is just getting started! We are a dynamic, fast-paced workforce that is always seeking ways to accelerate our people, processes, services and products. We hire ambitious people that want to make a difference, share their ideas, “make it happen” and find better, smarter ways of working. Our future is shaped by our employees, so if you’re someone looking for an opportunity to make a real impact, and progress your career alongside the business, it couldn’t be a better time to join us!

🗣️Internationally collaborative culture

With more than 650 CUBERs across 19locations in Europe, the Americas and APAC, collaboration is key to our success. We are a diverse workforce united by a shared desire to reshape the world of regulatory compliance and make an impact. We champion sharing knowledge with colleagues from all over the world, in order to deliver the best results.

💡 Innovative breakthrough technology

CUBE is an innovator. We pioneered the use of AI in the field of regulatory change and our state-of-the-art, cutting edge technology is helping financial services firms from all over the world, solve complex compliance challenges. You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that will reshape the world of regulatory compliance.

💻 Work life balance

CUBE is a remote-first business so you will be able to design your home office and choose your own work equipment. We host regular in-person meet-ups as a chance to get-together, share ideas and collaborate with other teams but we are advocates for remote working and we believe working remotely provides freedom to innovate, create and unlock global talent.