Role:  Systems Operations Manager 

Location:  Chennai, India - Hybrid 

Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. 

We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients. 

At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.   

Role: 

SysOps Manager is a hands-on individual that manages our 2-3^rd tier technical teams in India and develops secure and compliant processes and practices with your counterparts in Australia and the UK, to ensure 24x7 follow-the-sun operations, maintenance and support. . The team in the region are required to operate from Wed-Wed to provide cover at weekends and bank holidays. You will come from an infrastructure background with hands-on experience in cloud and on-prem management of resources, managing the technical staff involved in maintenance, operations and support. You will be experienced in working with teams of developers, service managers, product owners and architects providing knowledge and input to operation, monitoring and reliability of the platform and solution

• Implements, develops and improves secure, robust and compliant processes with the team for the day-to-day operations, maintenance and support.
• Coordinates and provides technical expertise to deliver, operate and support the technologies, platforms and services that make up CUBE’s internal and customer facing products, within the terms of the SLA
• Ensures secure and compliant configurations and operational practices across the teams, developing, and reporting on KPI’s and auditing key processes.
• Provides architectural input and expertise to the engineering and product teams for the ongoing development of the product and platform.
• Develops and manages the India SysOps Team, setting objectives and developing the required skills to ensure suitable support & operations for the current and future state of the platform.
  

Responsibilities:

• Providing operational infrastructure expertise, management and assistance to our team of infrastructure engineers, DBA’s and DevOps engineers
• Management and development of day-to-day 2-3rd line support capability
• Identify improvements in monitoring and operational delivery and establish projects and chages to deliver them
• Develop support and operational competence and procedures around our public (Azure/GCP), private cloud services (on-prem colo/Hetzner/OVH) and our BAU systems
• Manage the P1 incident process, responding to and managing high priority incidents within SLA’s
• Own and complete the RCA process and follow up tickets in the event of an incident
• Remotely monitor and manage datacenter/cloud, hardware, software and services suppliers
• Service owner for infrastructure and responsible for change , incident and configuration management
• Ensure delivery of 99.98% uptime environment in line with tight SLA’s
• Participate in and deliver SysOps projects and complete changes to minimize risk and provide an optimized, resilient and secure network environment
• Managing the design, deployment of new solutions, equipment and services to support staff and product
• Researching, designing and applying best practices, technologies and approaches to manage capacity, growth, automation, security and compliance
• Managing the standards technical documentation for support, configuration management and knowledge sharing
• Participant in the infrastructure project portfolio

What we’re looking for:

The successful applicant will demonstrate:

• Strong team management skills to include mentoring, objective setting and skills development to support the growing business
• Broad technical experience and knowledge and the ability to be hands on when required
• Qualifications or certifications in relevant infrastructure/management area’s such as security, networking, VMWare, Azure etc
• Working knowledge of ITIL and ISO aligned processes (Incident, Problem, Change, Release, Security) with experience of frameworks such as NIST, CIS, CSA, SOC, ISO
• Strong technical knowledge of networking, infrastructure and virtualization technologies in our stack (VMware/Windows Server/SAN’s/SQL/VEEAM/Linux)
• Working knowledge of IaC and automation principles and technologies for configuration management, monitoring and infrastructure automation
• Firm understanding of the design and implementation of Network Security Standards and controls in both on-prem and cloud environments
• Demonstrable knowledge of TCP/IP network configuration, best practices and security - routing, firewalls, VLANs, VDOMS, tiered architectures, etc.
• Support, management and configuration of Windows and Linux Server’s in various roles and functions (incl Ansible, Elastic, Grafana, Zabbix, DNS, IIS, SQL)
• 5+ years SysOps Management, Change Management and Secure Operations Management in a software delivery organization

Our Products:

RegPlatform is a technology platform that streamlines regulatory change management. It provides firms with a one-stop, continuously maintained inventory of global regulations, with effortless horizon scanning, integration capabilities and workflow management. RegPlatform combines industry leading AI technology with expert validated insights to simplify the complexities of multi-jurisdictional regulatory content.

RegBrain allows customers to apply CUBE's AI models directly to their own content, enabling faster release and feedback cycles. Our flagship AI services will be included, spanning structural detection, classification, entity extraction, summarisation, and recommendations. Available to customers and partners as APIs and via a UI.

Why Us?   

🌍 Globally, we are one of a kind! 

CUBE are a well-established market leader within Regtech (we were around before Regtech was even a thing!), and our category-defining product is used by leading financial institutions around the world (including Revolut, Citi, and HSBC).

🌱Growth & progression

Last year we grew by more than 50% and our growth journey is just getting started! We are a dynamic, fast-paced workforce that is always seeking ways to accelerate our people, processes, services and products. We hire ambitious people that want to make a difference, share their ideas, “make it happen” and find better, smarter ways of working. Our future is shaped by our employees, so if you’re someone looking for an opportunity to make a real impact, and progress your career alongside the business, it couldn’t be a better time to join us!

🗣️Internationally collaborative culture

With more than 400 CUBERs across 11 locations in Europe, the Americas and APAC, collaboration is key to our success. We are a diverse workforce united by a shared desire to reshape the world of regulatory compliance and make an impact. We champion sharing knowledge with colleagues from all over the world, in order to deliver the best results.

💡 Innovative breakthrough technology

CUBE is an innovator. We pioneered the use of AI in the field of regulatory change and our state-of-the-art, cutting edge technology is helping financial services firms from all over the world, solve complex compliance challenges. You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that will reshape the world of regulatory compliance.

💻 Work life balance

CUBE is a remote-first business so you will be able to design your home office and choose your own work equipment. We host regular in-person meet-ups as a chance to get-together, share ideas and collaborate with other teams but we are advocates for remote working and we believe working remotely provides freedom to innovate, create and unlock global talent.